ReCODE Medical

Privacy Policy

Refund Policy

All our products come with an unconditional 30 day money back guarantee. If you are unhappy with your purchase, please contact us within 30 days of the purchase and we will refund you your money.

 

Please do not use your credit card’s dispute transaction or similar feature, as that would cause additional fees for us. Just contact us and we will refund you, no questions asked.

Patient Information Policy

ReCODE Medical products are designed to assist with medical coding tasks, but they are not intended for storing or processing protected health information (PHI). Do not upload, enter, or share any patient information, medical records, or other protected health information when using our services.

 

Our products are intended for use with de-identified, anonymous procedure information only. If you need to discuss specific cases, ensure all patient identifying information is removed before using our services. This includes, but is not limited to:

 

Users are solely responsible for ensuring that all information shared with our services complies with applicable privacy laws and regulations, including HIPAA.

Privacy Policy

Data Collection and Usage

When you use our conversational AI assistant and other ReCODE Medical products, we collect and store:

  1. Query Data: The medical coding questions, procedural information, and other content you submit to our system
  2. Response Data: Our system’s responses to your queries
  3. Usage Data: Information about how you interact with our system, including frequency of use, features accessed, and session duration
  4. Technical Data: Information about your device, browser, IP address, and other technical details necessary for service operation

 

This information specifically excludes patient Protected Health Information (PHI), as per our Patient Information Policy, but does include information about medical procedures, coding questions, and other non-identifiable healthcare data.

 

We use this data to:

 

Aggregated and De-identified Data

We may process the data collected through your use of our service to create aggregated and de-identified datasets.

“De-identified” means we remove all personal identifiers from the data, including but not limited to names, email addresses, IP addresses, and any other information that could reasonably be used to identify individual users or patients.

“Aggregated” means we combine data from multiple users to create statistical information that cannot be traced back to individual users.

 

Our de-identification process follows industry best practices and considers guidelines from relevant healthcare regulations. We implement technical, administrative, and physical safeguards to prevent re-identification of individuals from our de-identified datasets.

 

 

Data Sharing and Business Purposes

We may share aggregated and de-identified data with third parties, including medical device manufacturers, healthcare organizations, research institutions, and other businesses, for various purposes including but not limited to:

 

This data sharing may involve commercial transactions where we receive compensation for providing access to these aggregated and de-identified datasets.

 

We believe that sharing these insights can help improve the healthcare ecosystem by identifying areas where medical coding presents challenges, potentially leading to better products, services, and educational resources for healthcare providers.

 

 

User Consent and Control

By using our service, you consent to our collection, processing, and sharing of de-identified and aggregated data as described in this policy.

 

If you wish to opt out of having your de-identified data included in our aggregated datasets for sharing with third parties, please contact us with your request. Please note that opting out will not affect your ability to use our services but may limit our ability to improve them based on your usage patterns.

 

 

Cookies and Website Analytics

We respect your privacy. We use limited tracking technologies:

 

Personal Information

If you decide to submit your personal information to us, for example by:

 

We will use this information only to:

 

We do not share or sell your personal contact information to any third parties for advertising purposes.

 

 

Data Storage and Location

This website, its servers, and your data are stored within the EU. If you have questions about your data, or you wish to see or delete any personal data stored about you, please contact us.

 

Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

 

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Terms of Service

Service Provision

This website and all our products are provided to you “as is” without any guarantees or warranties of any kind, either express or implied. While we strive to provide accurate and helpful services, we make no representations about the completeness, reliability, accuracy, or suitability of our services for any purpose.

Access Restriction

We reserve the right to choose who can access this website and our products. We may restrict, suspend, or terminate your access to our services at our sole discretion, particularly if we believe you are violating these terms or applicable laws.

Intellectual Property

All content, features, and functionality of our website and products, including but not limited to text, graphics, logos, icons, and software, are the exclusive property of ReCODE Medical or its licensors and are protected by copyright, trademark, and other intellectual property laws.

 

License to Use Your Data

By submitting queries, feedback, or other content to our services, you grant ReCODE Medical a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and process that information for the purposes of:

Use Limitations

Our products are developed and maintained by ReCODE Medical and are not designed to be used in any kind of critical systems or environments, where errors or incorrect operation could cause harm to people or animals, or could cause financial losses. Do not use our products in such environments.

Our products are intended to assist with medical coding tasks but are not a substitute for professional judgment. Healthcare providers and coding professionals should use their professional expertise to verify all coding recommendations.

Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, RECODE MEDICAL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of Liability

IN NO EVENT SHALL RECODE MEDICAL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES.

Indemnification

You agree to indemnify, defend, and hold harmless ReCODE Medical and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that arise from or relate to your use of our services or violation of these Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of State of Texas, United States, without regard to its conflict of law provisions.

Changes to Terms

We may modify these Terms at any time by posting the revised terms on our website. Your continued use of our services after such modifications constitutes your acceptance of the modified Terms.

If you do not agree or accept these terms, please do not use this website or our products.

Contact

For questions about these policies or to exercise your rights regarding your data, please contact us at: [email protected]

 

Last Updated: May 2025